Webinar Series: A First Look at the New Pippen Encounter Experience

In this week’s webinar, we previewed the new Pippen encounter experience, including the refreshed design, updated recording workflow, new ways to add clinical context, and improvements to Chat with Pippen.

Refreshed Encounter Experience

The new design is cleaner and easier to navigate while keeping familiar areas like History and Customization. Clinicians now have more options for starting an encounter:

• Type information
• Dictate by voice
• Upload documents
• Start an AI scribe recording

Improved Recording Workflow

The updated recording view clearly shows when recording is active, displays elapsed encounter time, and includes controls to select or confirm the active microphone, pause, end the recording, and expand or collapse workspace areas.

Clinicians can also change templates during an encounter. For example, if a visit shifts from a test results review to a mental health concern, they can switch to a more appropriate template without restarting. Encounter start and end times can also be included in the note.

Adding Context During an Encounter

Clinicians can now add context while recording is in progress. This is useful for details that should be included in the note but do not need to be spoken aloud in front of the patient.

Context can include typed notes, pasted information from another team member, or uploaded supporting files. In the demo, we added hospital discharge summary (PDF document), mental status exam notes (jotted down) and a nurse’s note with vitals and measurements to generate a more complete clinical note.

Using Documents as Clinical Context

Uploaded documents can help Pippen generate a more complete note without requiring clinicians to repeat the information verbally. This is helpful for a variety of cases, such as when a family doctor is taking on a new patient (Pippen can review previous medical records), or a consultant physician taking on new referrals (Pippen reviews the referral package and incorporates it into the note). 

In the demo, a hospital discharge summary was uploaded for a patient admitted with severe depression and suicidal ideation. The clinician could then focus the visit on follow-up questions, while Pippen extracted relevant details from the document, including medication information that was not mentioned in the transcript.

Document upload can also be used without a live recording. Clinicians can upload hospital records, new patient records, or referral documents and ask Pippen to summarize them.

Updates to Chat with Pippen

Features that were previously located on the right-hand side have been moved into the Chat with Pippen box. Clinicians can now combine free-text instructions with built-in actions in one place.

Chat with Pippen can be used to:

• Draft referral letters
• Generate patient-facing summaries
• Request billing and diagnostic codes
• Add clinical context before sending a request

We also reviewed auto-send. When enabled, selecting an option sends the request immediately. When disabled, clinicians can add more context before sending.

Template Customization

We reviewed template customization, including starter kit templates, the template library, and creating templates from scratch.

Custom templates can include preferred sections, EMR-style formatting, bolded headings, default text, signatures, credentials, or standard objective findings. Templates can be saved, set as the default, shared with colleagues, and edited after being added from the library.

We also mentioned that an addiction medicine template is in development. Clinicians with preferred sections or examples are welcome to share them with the Pippen team.

Language Selection

Clinicians can select a language before starting an encounter. In the demo, selecting French Canada captured both English and French speech.

Automatic Release

This update will appear automatically in Pippen accounts when released. No action is required.

For questions, support, feedback, or help with templates, contact team@pippen.ai.