How to Avoid Unnecessary Appointments, Reduce Your Overhead, and Enhance Your Efficiency
Integrating Technology to Advance Your Clinic
Why You Need This Guide
When my wife, Mary Aglipay, and I founded Vivo Family Medicine in 2018, fresh out of residency, we had a vision: to create a clinic where family doctors could thrive—not just survive. We wanted a space that was calm, beautiful, and functional, where physicians could focus on patient care.
But as our clinic grew, so did the overwhelming administrative burden that has become all too common in family medicine. Like many of our colleagues, we witnessed firsthand how the crushing weight of phone calls, charting, scheduling inefficiencies, and uninsured services tracking drain physicians of their time, energy, and joy for the profession.
Something had to change.
This guide is a blueprint for transformation—a collection of real-world, proven strategies that we implemented at Vivo Family Medicine to cut administrative burden, increase efficiency, and create a more sustainable practice. We’ve taken the trial and error out of the equation, giving you the exact methods that allowed us to:
✅ Reclaim two hours per day from charting with AI scribes
✅ Reduce phone call overload with structured call management
✅ Streamline patient communication with digital tools and secure messaging
✅ Optimize scheduling to prevent appointment bottlenecks and last-minute chaos
✅ Increase revenue and reduce admin workload by outsourcing uninsured services management
If you’re a family doctor frustrated with inefficiency, feeling like you’re spending more time on admin than actual patient care, or just looking for ways to make your clinic run smoother, this guide is for you.
You don’t have to reinvent the wheel—we’ve done the work for you. Download the guide and take the first step toward a more efficient, sustainable, and fulfilling practice.
-Dr. AJ (Amjed) Kadhim-Saleh, BHSc MSc MD CCFP
I 100 percent recommend this to any family physician. I didn't realize how cumbersome charting had become until Pippen eliminated it as a burden for me. My days are immeasurably more enjoyable and I am able to deliver better care to my patients. Pippen takes my feedback to constantly improve my notes. Because of Pippen my workdays are a breeze whereas before they were a tsunami of paperwork 
I like Pippen because of the detailed notes it constructs. I find some other scribe programs don't detail enough. I have been using Pippen at my nursing home also... Wow my life is so much easier with scribing. Writing referral letters is great also.
This is changing how I practice!
Amazing!
I have been using Pippen for the past 3 weeks and it has been an absolute game changer for me in regards to my clinical efficiency! My documentation time has been reduced by at least 75%. This allows me to see more patients as well as focus on the patient encounter instead of typing through it. I used to feel exhausted at the end of the day, knowing I have a backlog of notes to document on. With Pippen this issue has disappeared completely! The notes Pippen creates are detailed, organized as a SOAP note, and accurate to the interview. I can't say enough about how significant a shift it's made for me!
After trying my first AI scribe, I was quickly convinced that it was a necessity. But it wasn’t until trying my forth scribe with Pippen , that I became more confident with its use. Pippen creates higher quality notes and it’s customizable, while being very user friendly and it integrates seamlessly with my workflow. Additionally staff is super helpful and responsive.
It really has been a game changer for me.
