F.A.Q.
Frequently Asked Questions
How does Pippen keep patient data safe?
Pippen was built with patient privacy at its core, ensuring the physical, technical, and administrative safeguards required for PHIPA and PIPEDA compliance. Privacy features include (but are not limited to):
- Data hosted on private, secure servers all within Canada
- Data encrypted at rest as well as in transit
- Auto-deletion of all audio recordings
- Minimal information required to start an encounter
- Formal PIA conducted
Can I enter patient data directly into Pippen?
Yes! Pippen gives you the power, flexibility and functionality of large language models in your everyday practice without worrying about compromising privacy and security.
How do I get Pippen?
You can sign up directly at: app.pippen.ai/signup.
Do I have to pay for Pippen?
Pippen offers both a Free and Premium tier, designed to fit your workflow.
Free Tier
Forever Free, Unlimited AI Scribe. Capture accurate notes in real time and save hours on documentation.
Premium Tier
Unlock the full power of Pippen. In addition to unlimited AI Scribe, you’ll get:
- Unlimited customizations tailored to your workflow
- Referral letter generation
- Clinical Insights
- Diagnostic and Billing codes
- Chat with Pippen — ask follow-up questions, summarize medical records, and get help completing forms
Does Pippen only help with scribing?
Pippen helps family physicians with more than just scribing the medical encounter. Think of Pippen's platform as a secure playground for using AI in your practice – ask Pippen to suggest billing codes, write referral letters, suggest treatment options, and more.
What dataset is Pippen trained on?
Pippen is developed using a combination of large language models (LLMs), proprietary algorithms, and specialized datasets. It was trained on a broad and diverse range of publicly available datasets, along with licensed content. Pippen is further fine-tuning the model using proprietary medical datasets.
What if Pippen hallucinates?
Pippen's output should always be reviewed by a physician. It is not meant to provide final medical advice to patients or to replace human judgment. It functions as a tool that helps physicians work more efficiently.
Has Pippen been tested for bias?
Pippen is continuously striving to identify and reduce bias in its platform. Although AI isn't expected to be perfect, emerging research suggests that our foundational models are able to support clinicians in making diagnosis decisions without introducing significant unconscious racial and ethnic biases.
Is Pippen aiming to give advice directly to patients?
No. Pippen is strictly available for medical professionals today. It is a tool to help physicians work more efficiently. However, physicians can use Pippen to help turn complex medical information into patient-facing communications.
Family Doctors Deserve Support
Mounting paperwork and excessive time spent on Electronic Medical Records (EMRs) is a problem across the profession. 94% of family doctors said they are overwhelmed with administrative work that takes up to 40% of their time every week. These issues contribute to a crisis in family medicine, accelerating burnout and family practice closures.
Pippen wants to help.
Make Pippen your

I 100 percent recommend this to any family physician. I didn't realize how cumbersome charting had become until Pippen eliminated it as a burden for me. My days are immeasurably more enjoyable and I am able to deliver better care to my patients. Pippen takes my feedback to constantly improve my notes. Because of Pippen my workdays are a breeze whereas before they were a tsunami of paperwork 
~ Dr. Mark Auspitz